Telephone Interview Tips
Candidates should be just as prepared for their telephone interview as they would for an in-person interview. Employers use telephone interviews to identify the best candidates to move through the hiring process. Following are our favorite phone screen tips.
Preparing for the Interview
- Recall at least three examples of work-related situations where you exceeded expectations in your role or made a significant positive impact on the business. It may be that you created a program which increased sales, developed a new process that saved money, beat a tight deadline, went out of your way for a customer, prevented a problem by being proactive, or successfully dealt with a difficult customer or coworker. Write out all the details of these situations, including the basis of the issue, your role, and the outcome, so you have concrete examples at the ready when an interviewer asks a behavior-based question. The ability to demonstrate your success in a variety of situations will help ensure the employer that you are someone who will also bring success to their organization.
- Interviewers often ask similar questions in many different ways: Why should we hire you? What sets you apart? Why are you the best person for this role? What can you bring to the table? Think about your examples of success and consider what personal qualities of yours enabled you to be successful. Was your success the result of the fact that you are highly creative, resourceful, strategic, energetic, analytical, executional, proactive, or competitive? By connecting your personal qualities to your previous successes, you will be able to easily answer these abstract questions AND back up your answers with concrete examples. When an interviewer asks why they should hire you, you can say “You should hire me because I am resourceful and creative. For instance, let me tell you about the time…” Anyone can list a string of adjectives to describe themselves, regardless of actual qualifications. You will stand out by providing examples that make it clear you are the “real deal.”
- Remember to be very detailed in your descriptions of your examples of success. Instead of saying “I managed a salesperson who was not making their numbers, so I worked with them on it;” try “I managed a Key Account salesperson named Jim in our Cincinnati location who called on one of our biggest accounts, Kroger. He was missing a lot of opportunities to increase our share of business in the account.” Then go on to explain how you turned the situation around and what the final results were. Details will make your examples more vivid, believable, and memorable.
Before the Interview
- Clear the room. Evict the kids and the pets, turn off the TV, and close the door. If you do not have a quiet room in your home, you may want to look into renting a space for your interview, such as a reading room at the local library.
- Ensure you are dressed in a way that makes you feel comfortable and confident. Although the interviewer will not see you during your phone interview, some people feel more professional when dressed up as if they were interviewing in person.
- Print a copy of your resume to keep in clear view throughout the interview.
- Keep a pen and paper handy for note-taking.
- Keep a glass of water handy, in case you need to wet your mouth.
- Unless you’re sure your cell phone service is going to be perfect, consider using a landline rather than your cell phone to avoid a dropped call or static on the line. If you must use a cell phone, test your reception in different areas beforehand to determine the best location for your interview.
During the Interview
- Be sure to smile while you are talking! Smiling will project a positive image to the listener and will change the tone of your voice to sound more upbeat.
- Speak slowly and enunciate clearly. It can be harder to follow what someone is saying on the phone without visual communication cues.
- Don’t smoke, chew gum, or eat.
- If you choose to interview in front of your computer in order to reference materials or take notes, be careful about typing while on the phone. The sound of your keyboard can give the interviewer the impression that you aren’t fully focused.
- If it is more comfortable for you, try standing or pacing while you talk. The more comfortable you are, the more confident you will sound.
- Answer all questions fully and with great detail, but also as succinctly as possible. Do not talk longer than one minute without pausing. This will give the interviewer a chance to interject if they want to dive deeper on a certain point, or if you’ve veered off topic.
- Listen more than you speak. Typically, the split should be 60% interviewer / 40% candidate. And never interrupt the interviewer!
- Try not to bridge your thoughts or sentences with “uh” or “um.” A pause is a better choice.
- Take your time – it’s perfectly acceptable to take a moment or two to collect your thoughts.
- Remember to say “thank you” at the end, and ask about next steps in the process.
After the Interview
- Take notes about what you were asked and how you answered.
- Follow with a thank you note which reiterates your interest in the job.